Frequently Asked Questions
What do I need to bring to my first visit?
You will need to bring your insurance card, a photo ID, and a form of payment (Google Pay, Apple Pay, Cash or Credit Card) to your first visit. If you have any medical records or diagnostic imaging reports, please bring them with you or email them to us at [email protected]. You may also have your referring provider fax your records to us at (212) 612-5188.
I need a refill on my medication (non-controlled substance), do I need an appointment?
If you have been seen within the past 3 months you do not need an appointment for a medication refill. If you have not been seen within the past 3 months or you are requesting a change in your medication or a refill for a controlled substance (ie Gabapentin, Lyrica, Benzodiazepines, Opioids), then you need a follow up appointment before a refill can be sent. To request a refill of your medication, please call the office at 212-715-0888 or submit a request through the patient portal. Please do not send a refill request through email.
Do you prescribe opioid pain medications?
Our providers do not prescribe opioid pain medications.
Do you offer anesthesia for procedures?
Anesthesia can be provided to you for more invasive and painful procedures. We do not offer anesthesia services for trigger point injections and/or intraarticular joint injections. If you would like anesthesia for your procedure, you must be fasting for at least 8 hours prior to your appointment time and will need a responsible adult to take you home.
*Anesthesia is not covered by many insurance plans for pain management procedures. If your insurance denies coverage, you will be subject to a flat rate fee for these services.
Aren’t steroids bad for you?
Chronic steroid use can have a negative effects on your health and wellness. That being said, our providers use small doses of steroid that are specifically targeted in areas of inflammation that dramatically reduces the risks and side effects associated with steroid use. We also limit the number of steroid injections a patient receives in a year to further reduce side effects associated with steroids. If you are taking any acute or chronic oral steroids (such as a Medrol dose pack or oral Prednisone) please let our staff know so we can add it to your medical record.
I received a bill from your office, what are the charges for?
Patient statements are sent out on a regular schedule. Outstanding balances can be due to missed copays, deductibles, or coinsurance. If you have questions about your outstanding balance, please call our office at (212) 715-0888. Our receptionist will collect your information and pass it along to the billing department. A billing representative will reach out to you within 24 hours to answer any questions you may have.
I need to ask the doctor a question, can he/she call me?
While our doctors are committed to providing the highest quality care to our patients, they are not able to call back patients. During the workday, our doctors’ schedules are booked with appointments and they have little free time to review old records and past appointments to ensure an appropriate response to your question. Our office staff is happy to answer any general questions you may have. If you need to speak with the doctor, you will need to schedule a follow-up appointment.
Can I do a procedure the same day as my consultation?
To avoid delays in the schedule and prolonged wait times all procedures are scheduled in advance. This also allows the office to obtain a prior authorization from your insurance, if needed. We only offer same-day procedures if there is room on the schedule. Please do not plan to come to your first visit expecting a procedure, as we cannot guarantee that you will receive one.